Under Australian law, any migration agent who provides advice within Australia must be registered with the Office of the Migration Agents Registration Authority (OMARA). OMARA is responsible for administering the Code of Conduct (“the Code”), which governs Migration Agents’ behaviour in regards to such issues as character, competency, diligence and fairness.

Migration Agents are also required to provide a copy of the Information on the Regulation of the Migration Advice Profession (Consumer Guide).

A copy of the Consumer Guide can be found at the link below:

https://www.mara.gov.au/media/152338/consumer_guide_english.pdf

A copy of the Code of conduct can be found at the link below:

https://www.mara.gov.au/tools-for-agents-subsite/Files/code-of-conduct-march-2022.pdf

Amongst other code requirements, IMMICON undertakes the following:

Please understand that Registered Migration Agents are prohibited from making a statement, or encouraging the making of a statement, in support of an application under the Migration Act 1958 or the Migration Regulations 1994, which they know or believe to be misleading or inaccurate.

Once engaged, our fees are generally a fixed professional Fee. Immicon Pty Ltd will assist with assist you with the preparation and lodging of your application. Once the application has been submitted for processing, we will, as part of our complimentary service, continue to support you until a decision is made. Please note that in the case where a Request for Further Information is received, or additional work is required that is outside the scope of work, we will discuss with you what the next steps are and what likely costs will apply.

It is difficult for IMMICON to provide an exact time frame to complete the service. This will be dependent on the service purchased and speed with which information is received from the client, as well as the time taken by the relevant third party body/authority and/or the Department of Immigration to process the respective applications. Whilst we can provide a guide, we cannot take responsibility if delays occurs. Processing times are subject to change.

The period of engagement is considered to commence from the date that a services agreement is signed and payment for the requested service is received. The engagement ceases upon completion of the service as defined in the agreement.

You may terminate this agreement at any time by giving IMMICON written notice.  If you terminate the agreement, the date of termination is the date upon which written notice is received by IMMICON.

IMMICON may terminate this agreement by written notice any time in reasonable circumstances. Reasonable circumstances may include, but are not limited to the following: